Expect... AVK
Choosing AVK means gaining access to our extensive expertise, commitment, and industry-leading knowledge. As a global leader, we need to continuously raise the bar for what the market can expect from us.
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In our line of work, five essential principles guide us to meet customer expectations: Quality, reliability, innovation, sustainability and customer service.
Yet, we aim to go beyond just meeting expectations. Our goal is to consistently surpass them.
"Expect...AVK" means that our customers should rightfully expect us to exceed market standards. "Expect...AVK" means that we relentlessly strive for increased customer benefits!
To ensure we keep elevating what our customers can expect from us, we commit to eight promises that guide our daily operations—promises made to both our customers and ourselves:
Expect lasting innovation
In our industry, it is essential that we stay innovative. We must continuously offer technologies that make our products both more durable under harsh environmental conditions and longer lasting. We must assure, that every single innovative solution is safe, reliable and long-lasting.
How will we strive to deliver this promise?
At AVK we are a leader in rubber compounds and coating technologies, which play a vital role in our products, their endurance and durability.
We know that it is important to apply pioneering technologies to every product component in order to create solutions that last. Therefore, our manufacturing units aim to provide us with every single part or component that is embedded in our solutions.
We strive to offer our customers lasting innovations to ensure safety and cost-efficiency.
Expect quality in every step
Quality is paramount. When it comes to valves, hydrants, fittings and accessories, we deliver long-lasting solutions, and products that are not meant to be seen ever again, once they are installed.
How will we strive to deliver this promise?
AVK is unique when it comes to high-quality products. We are second to none when it comes to rubber compounds. We have our own research, vulcanisation and coating facilities that enable us to deliver more durable products. Our products can withstand the harshest environmental conditions that call for the highest standards.
For AVK, quality is not limited to the product itself. It concerns the entire process, from the early specification to the implementation and after-service. Quality is not the result of a single link in the chain – it is the sum of all steps. To deliver the best quality, we must aim at delivering in every step. Because the total quality is only as strong as the weakest link.
Expect global leadership and local commitment
Our customers expect a partner who can combine the product portfolio and cost efficiency of a global leader with the flexibility and adaptation of a local team. Also, they expect us to apply our global know-how to offer tailor-made solutions that match the specifications of their local markets and industry.
How will we strive to deliver this promise?
Within its industry, AVK is a global leader with a strong presence around the world.
Being a global player in all of these local markets, we offer a full-line portfolio of valves, hydrants, fittings and accessories that meet a multitude of international and local standards. As a result, we are able to give the local customer access to our global selection of products, standards and expertise.
Our geographical presence and product range may be global, but our focus is local. We endeavour to stay close to our customers throughout the entire process. This proximity allows us to better understand our customers’ needs and tailor our solutions to fit them.
Expect a prompt response
Our valves, hydrants, fittings and accessories form partial yet vital parts of complex installations. Therefore, our deliveries have to be punctual, as delays or misunderstandings can seriously jeopardise the entire process.
At AVK, we acknowledge the importance of this interdependence, hence it is not just our product deliveries that have to be prompt and timely – it is the whole organisation that has to be highly responsive.
How will we strive to deliver this promise?
For AVK, timely service and customer feedback are of crucial importance. Customer feedback is collected and processed by our local units on a continuous basis. This way, our local teams of market specialists can foresee emerging needs, strive to keep tight deadlines and endeavour to respond with accuracy, flexibility and punctuality.
Expect solutions, not just products
Each customer has unique needs. Some of them are covered by our standard products, while others are so complex that they require a customised solution. Either way, it takes dedicated expertise to choose the right solution and achieve the highest quality - all at the best price.
How do we deliver this promise?
The difference between selling a product and a solution is expertise. AVK is one of the leading experts when it comes to valves, hydrants, fittings and accessories.
To choose the right solution for our customers, we need to be closely involved in the entire specification and implementation process. The more insight to these processes, the better the solution will be, saving both time and long-term costs.
AVK is the only global leader in the industry capable of both designing unique solutions and manufacturing them. We will strive to be acknowledged as the supplier that adds the most value to the full solution, from specification to installation and after-sales service.
Expect it to be effective and easy
Our market needs a business partner who is easy to do business with; easy to find, easy to contact and easy to consult with. It needs reliable solutions that are easy to understand and control.
How we will strive to deliver this promise?
At AVK we are committed to making business easy. We want to always be there, always be accessible and always be clear.
We want our products to be comprehensive and user-friendly, with additional information and illustrations always accessible online. Our aim is for our processes to be focused, lean and effective, and for our products to be easy to install and control.
Above all, we strive to always be there to solve all questions and requests along the way.
Expect a long-term partnership
At AVK we are dedicated to following our customers along the way. Some customers need to expand their current solutions, while others need to revise them to adapt to external environmental changes. Either way, every single valve, hydrant, fitting or accessory we deliver might solve what is needed momentarily, but down the road, our customers will most likely have additional needs that need to be taken care of.
At AVK we want to build and invest in long-term, close partnerships.
How will we deliver this promise?
AVK is not just a supplier of valves, hydrants, fittings or accessories. At AVK we want to consider ourselves as a long-term business partner with our customers. We offer long-term partnership with a global leader.
In every market where we operate, we have established a local business, which allows us to be promptly informed about our customers' needs, additional queries or requests. For us, long-term partnerships not only reflect the related transactions, they are also an opportunity to develop and change our solutions over time, and to innovate for the benefit of our customers.
At AVK we are able to monitor a project's progress in the short, mid and long-term to keep track of important information and advantageous options that can ensure even better solutions.
Expect total savings
When it comes to valves, hydrants, fittings and accessories, there are many parameters to choose from. Price is just one of them; but another one is the trade-off between price and risk. Therefore, we aim to optimise our solutions to maximise our customer's total savings.
How will we strive to deliver this promise?
Being a global company, we offer competitive prices in relation to superior quality for the price paid.
But the competitive price is just one part of the cost perspective. When it comes to assessing overall costs, they should be viewed from a holistic lifetime perspective, where not just the purchase price of products that is taken into consideration, but all of the concurrent savings that result from a given solution.
Moreover, by striving to offer solutions that are energy efficient and minimise waste, we aim at enabling our customers to save more on operational costs.